Terms of service

Everything ABC Systems supplies: services such as websites and installations, hardware and software from ABC Store, and digital products from ABC Learn.

A signed agreement for a project takes priority over these terms where the two differ.

Using this site or placing an order means you accept these terms.

Add items to your list and send it. We save the order with a reference and open WhatsApp with the details, so you can send it to us.

Sending an order is a request, not a purchase. We reply to confirm the price, stock, delivery cost and date.

The contract starts when you accept that confirmation and pay. We may decline an order; if we do, anything you paid is returned in full.

Prices are in Kenya Shillings. Hardware is imported and supplier prices move, so a price on the site is a guide until we confirm it in writing. Some items show Price on request.

VAT is shown where it applies, and every sale gets an eTIMS invoice.

Hardware and software licences are paid in full before we order or release them. Services are paid in the stages set out on the quote, usually a deposit first.

If an invoice is overdue, we may pause work and hold delivery until it is paid. We tell you first.

Hardware is yours once fully paid. Risk passes to you on delivery.

You need an account to buy or claim a digital product. Payment is by M-PESA or card through Paystack.

Access is added to your account once Paystack confirms the payment to us, which is usually within a minute. You can then download the file from your library as often as you need.

The file is licensed for use in your own business. You may not resell it, share it publicly or pass it off as your own.

Software is supplied under its maker's licence, which we give you with the product. We install and set it up where the order says so.

Subscriptions renew at the maker's price unless you cancel before the renewal date.

Lead times are estimates. Shipping and supplier stock are outside our control, and we tell you as soon as something is late.

Check your goods on delivery and report damage or missing items within forty-eight hours.

Where installation is included, you give us safe access to the site and the power and network points the work needs.

Hardware carries the manufacturer's warranty, shown on each product page. We handle the claim with the manufacturer for you.

It covers manufacturing faults only, not power surges, water, drops, misuse, or parts that wear out.

Your rights under the Consumer Protection Act 2012 are not affected.

We deliver what the quote says. Anything extra is quoted separately before we do it.

Delays in content, access or decisions from your side move the timeline.

Once the work is paid in full, you own what we built for you. We keep our own tools and know-how. Third-party software keeps its own licence.

The assessment and ABC Advisor give general guidance to help you decide what to look at first. They are not a quote and not professional tax, legal or financial advice.

ABC Advisor is an AI assistant and can be wrong. Anything you rely on, confirm with our team in writing.

Give us true information, send only content you have the right to use, and ask only for lawful work.

Keep your account password private. You are responsible for what is done with your account.

Never use this site or what we supply to break the law, harm others or attack our systems.

Our liability for any job or order is limited to what you paid us for it.

We are not liable for lost profit, lost business, lost data, or failures of services we do not run: your internet, power, hosting, payment providers or manufacturers.

Nothing here limits liability the law does not allow us to limit.

Ongoing services: thirty days' written notice from either side.

A serious breach not fixed within fourteen days ends it at once.

You pay for work done to that point, and we hand over everything paid for.

Kenyan law applies. Talk to us first; if that fails, we try mediation before court.

We may update these terms. Changes apply to new orders and new work only.