Refund policy

Faulty on arrival: tell us within seven days and we replace it or refund it in full, including delivery.

Changed your mind: return it within seven days, unused, complete and in its original packaging. We refund the price less delivery costs.

Special orders, imported or set up for you, are not refundable unless faulty. The confirmation says so before you pay.

Faults after that are warranty claims, which we handle with the manufacturer for you.

Unopened licences that have not been activated can be returned within seven days for a full refund.

Once a licence key has been activated or installed, it cannot be returned, unless the software does not work as described and we cannot fix it.

Cancel before we start: your deposit back, less costs we have already committed, such as domains or licences bought for you.

Cancel once work has started: you pay for the work done and we hand it over.

If what we deliver does not match the quote, we fix it. If we cannot, we refund that part.

A digital file cannot be returned, so there are no refunds once it has been downloaded.

You get a full refund if the file is broken, the download fails and we cannot fix it, you were charged twice, or the product is not what its page described.

If a payment was taken but the product never reached your library, tell us with the payment reference. We check it against Paystack and either add the product or refund you.

Email or WhatsApp us with your order or payment reference and what went wrong. A photo helps for hardware.

We reply within three working days. Hardware may need to come back to us to be checked first.

Approved refunds are paid within fourteen days, to the M-PESA number or card you paid with.

Card refunds can take a few more days to show, depending on your bank. We send you the refund reference so you can follow it up.

Tell us why and we will review it again. Your rights under the Consumer Protection Act 2012 always apply.