Privacy notice

ABC Systems is the data controller for information collected through this site and in the course of our work, under Kenya's Data Protection Act 2019.

Questions or requests about your information go to the contact details on our contact page.

Enquiries and quotes: your name, phone number, email, business name, location and what you tell us you need.

Store orders: the items on your list, the prices shown when you sent it, your delivery area and address, and the order reference.

Accounts: your name, email and a password we store only in scrambled form. Your purchases and downloads are linked to your account.

Careers: your details, experience and CV, if you apply or join the talent network.

The assessment and ABC Advisor: your answers and messages. Neither asks for your name; contact details are collected only if you choose to leave them.

Site visits: the page, device type, region and the page that sent you, recorded only if you accept analytics cookies.

Payments for ABC Learn go through Paystack, our payment provider. Your card number or M-PESA PIN is entered with Paystack, never on our pages, and we never see or store it.

We keep the payment reference, amount, date and result, which we need for your receipt, for refunds and for tax records.

To answer your enquiry, prepare a quote, confirm and deliver an order, give you access to what you bought, support the work we did, and keep the records the law requires.

To improve the site, using visit statistics that do not name you.

Marketing only if you ask for it, with a way to stop in every message. We never sell your information to anyone.

ABC Advisor sends your messages to an AI provider to write each reply. Do not type passwords, ID numbers or payment details into it.

Conversations are kept for ninety days so we can check the quality of answers, then deleted automatically. If you ask to speak to a person, the conversation is passed to our team along with the contact details you give.

Only the suppliers that help us run the service: hosting, email delivery, file storage, payments, the AI provider and accounting. They may use it only to do that job for us.

When you send a store order on WhatsApp, WhatsApp carries that message under its own terms.

We disclose information when the law requires it, for example to the Kenya Revenue Authority or a court.

Some suppliers store data outside Kenya. Where they do, we rely on the safeguards the Act requires.

Enquiries that do not become work: deleted two years after they are closed.

Orders, invoices, payments and records of work: seven years, as tax law requires.

Career applications that are closed: two years.

Advisor conversations: ninety days.

Site statistics: twenty-four months.

Your account: until you ask us to delete it. Records we must keep for tax are kept with your name removed.

Everything travels over an encrypted connection. Staff sign in separately from customers and see only what their role needs.

Files you buy are kept in private storage and handed out only after we check, on every download, that you are entitled to them.

If a breach puts your information at risk, we tell you and the Data Protection Commissioner as the Act requires.

See what we hold about you, correct it, take a copy, object to how we use it, or ask us to delete it. Stop marketing at any time. All free of charge.

Signed-in customers can update their details and request deletion from their account page. Anyone else can ask through the contact page.

We reply within thirty days. Records the law makes us keep cannot be deleted early.

If you are unhappy with our answer, you may complain to the Office of the Data Protection Commissioner.

Necessary cookies keep you signed in, protect forms from misuse, and remember your cookie choice. One remembers which page brought you here, for thirty days.

Analytics cookies are set only if you accept them, and you can change your mind at any time.

Your store list is kept in your own browser, not on our servers, until you send the order.

We update this page when the way we handle information changes. If a change affects information you already gave us, we tell you directly.